Fondarific is very different than other fondant brands due to our gourmet ingredients. Since we do not add any chemicals to keep our fondant soft, it is not uncommon for it to be hard when you open the bucket. To solve this issue, all you need to do is follow the instructions on the side of the bucket and put the fondant in the microwave and heat it up 10 seconds per pound, but make sure you DO NOT OVERHEAT. If overheated, you can place the fondant in the fridge for 5 minutes or let it cool down to room temperature.